Sales Training Assessment and Reporting System

Web Based Training

The success of Web based training (WBT) and Web based performance support system (WBPSS) projects depends on fulfillment of all steps of the development process, from conception to implementation and evaluation. The Global Technology Group can provide all of the following services as well as work with internal IT departments to insure timely and cost effective delivery of this system:

1. Client Needs Analysis

  • Determine what client wants to accomplish with WBT.
  • Define the explicit outcomes of the project.
  • Determine if the product will provide individual instruction while cutting training costs.
  • Determine if desire is to replace or supplement existing training.
  • Provide a feasibility analysis of integrating training into a larger information system.
  • Determine overall project cost.

2. Tasks/User Analysis

  • Determine what the trainee needs to know to sell clients products.
  • Utilize state-of-the-art methods to compliment the existing training curriculum to improve skills, knowledge, and/or attitudes.
  • Determine which components of an information system should be accessible to the trainee to improve job performance.
  • Determine the range of existing computer skills and educational levels of the trainees.

3. Technical Analysis

  • Determine the baseline technical capabilities, e.g. Notebooks, desktops, LAN, intranet, Internet.
  • Define the range of user computer experience to align design elements with technical skills of the target users.

4. Interface Design

  • Design a user interface that provides all the features needed for the user to navigate the application as intuitively and transparently as possible.
  • Provide features that allow the trainee to control the learning process.
  • Work with Training and Development to define material flow and the interface to support this flow in order to achieve established client design standards.
  • Design a process that is a dynamic prototype ready for testing.

5. Usability Testing

  • Test the interface on real end users or those with similar skill and knowledge levels.
  • Utilize this tested interface prototype as the basis for the template for the technical standards design.

6. Standards Definition and Design Document

  • Prepare a design document that will include required software, bandwidth limitations, software settings, file naming conventions, and technical details required by the interface.
  • Establish standards for site maintenance and internal security.
  • Specify procedures and standards that must be followed for server compatibility, external security, and user access control.
  • Provide an overview of the prior analyses, learning/performance objectives, and instructional design to meet those objectives.

7. Template Design

  • Prepare a template based on the tested interface design including a library of models of interactive screen designs.

8. Instructional Design

  • Provide a trained, highly experienced adult learning expert to organize and present content in such a way that the trainee meets his or her learning goals.

9. Media Creation

  • Create the variety of content that will make up the product: text, still graphics, movies, animations, music, narrations, and databases.
  • Conform to the standards specified in the design document and be fully compatible with the interface.

10. System Programming

  • Program all subject matter into HTML, Visual Basic, JavaScript, and Oracle programming languages.
  • Program all interactions, graphic simulations, and self-contained applications.

11. Decision Support

  • Create dynamic documents, performance tracking, trainee record keeping, and security measures.
  • Create assessments and self-testing functions.
  • Provide tracking of trainee performance.
  • Store trainee performance in centralized data repository.

12. Site Maintenance

  • Establish procedures for supplying and maintaining project files.
  • Update electronic medium to parallel curriculum development.

13. Web Server Administration

  • Configure the server for content types used.
  • Monitor courseware/performance system usage.
  • Maintain user accounts or access privileges.
  • Maintain supporting databases.
  • Monitor and update external hyperlinks.

14. Evaluations and Updating

  • Provide on-going testing and evaluation to point out future opportunities with the training product.
  • Redesign individual pages or segments of content, should the content become dated and new information become available.
  • Provide added features.
  • Provide interface modification and new testing.